Small Details, Big Returns: 3 Ways Welcome Cards Build Your Brand
You do all the hard work—managing bookings, creating dreamy spaces, and making sure your guests have an amazing stay—yet OTAs like Airbnb and Vrbo get all the credit.
It’s time to take back the spotlight.
The Small Card That Does Big Things
A welcome card is more than a pretty piece of paper—it’s your secret branding weapon. It can tell your guests your story, charm them with your personality, and even get them to book directly next time. (Bonus points if it also gets you glowing reviews or helps avoid those “Where’s the WiFi?” questions at 10pm.)
While welcome cards might seem simple, there’s more to them than meets the eye. Use them as a strategic tool to:
Educate guests about your brand.
Build trust and rapport.
Encourage actions that benefit your business.
Let’s dive into three powerful ways you can use welcome cards to transform your guest experience—and your bottom line.
1. Drive Direct Bookings
Every direct booking saves you money on OTA fees and puts you in control of the guest relationship.
Use your welcome card to:
Introduce your brand:
Include your property name, logo, and a short note about what makes you special.Highlight your direct booking site:
Add a QR code that links to your website or booking portal.Incentivize future stays:
Sweeten the deal with an exclusive offer, like 10% off their next stay or a free upgrade if they book direct.
⭐ PRO TIP
Work with your marketing team to setup additional tracking on your QR code or dedicated promo codes, so you can report back on how successful your welcome cards are.
The goal: Have them more than pay for themselves.
2. Request Reviews
Reviews are the backbone of vacation rental success, but guests often need a nudge to leave one. Your welcome card is the perfect place to ask:
Include a friendly reminder: “We love hearing about your stay! Your feedback helps us grow and improve.”
Make it easy: Add a QR code linking directly to your preferred review platform (Google, Airbnb, or your direct booking site).
Show appreciation: Offer an incentive to leave a review (like future discounts or a free branded gift).
“sojo has been a game-changer for our guest experience. By the end of the year, 22% of our paid stays resulted in a five-star review, and I have no doubt that the first impression—those beautifully curated amenity boxes—played a huge role in that. Guests walk in and immediately feel taken care of.”
- Daniel, COO Harris Vacation Rentals
3. Improve Communication During the Stay
Guests often have questions during their stay—about the property, the area, or how to access specific amenities. A welcome card can reduce confusion and improve communication by:
Listing key contact info: Include your phone number or preferred messaging app.
Offering a local guide: Share insider tips, restaurant recommendations, and nearby attractions.
Reinforcing your brand: A well-designed card with your logo and voice reminds guests of the care and thoughtfulness behind their stay.
Why welcome cards are a must
When used strategically, welcome cards are more than a decorative touch—they’re a branding powerhouse that can:
Build Guest Trust: Personalized cards make guests feel valued.
Boost Brand Awareness: With custom designs from sojo, your brand shines from the moment guests walk in.
Increase Direct Bookings: Simple calls to action drive traffic to your booking site.
Streamline Communication: Proactively answering FAQs reduces guest friction.
Let sojo Help You Wow Guests and Grow Your Brand
At sojo, we make it easy to design and deliver beautiful, on-brand welcome cards as part of your guest amenity kits. With customizable options, seamless automation, and eco-friendly materials, our solutions are designed to elevate every guest experience.
Customizable Designs: Match your brand’s colors, fonts, and logo.
Automation: Sync with your reservation calendar for timely deliveries.
Real results: Our clients have seen significant uplift in direct bookings just from their welcome card marketing messaging.
Ready to turn guests into loyal fans?
Let sojo help you create cards that leave a lasting impression.
sojo is an Amenity Automation Platform for Vacation Rentals. With more than 30k properties on our integrated platform, we’re able to support property managers and their staff to keep turn days automated and the products a welcome surprise to their guests.