Managing the turn of 700 properties
Company Profile
Company Name: Vacation Rental Collective
Location: West Coast
Market: Luxury vacation home rentals
Property Count: 700+
Employees: 45+
Average Property Size: 3 bedroom, 2 bathroom
Average Nightly Cost: $300
Amenities Offered: LUX half bathroom, LUX full bathroom, LUX kitchen
Before sojo: A typical turn-day
Prior to implementing sojo, typical turnover days were quite chaotic. Our housekeeping contractors had to juggle not only the turn of the home but also the task of ensuring they had the right amount of supplies for all their cleaning assignments that day.
Preparation: Since most of our properties are approximately a 25-minute drive from our warehouse or storage facility, any oversight in bringing the correct supplies, such as toilet paper rolls or clean sponges, led to added stress and additional travel time to an already busy day. Not only did they have to worry about cleaning the homes, but they also had to make time-consuming trips back and forth to retrieve the missing supplies necessary for the guests' stay.
Installation: Time flies quickly on these days but especially when you’re on a tight schedule. Not having pre-assembled kits or a grab n go system adds confusion. This inevitably resulted in inconsistent installations, forgotten items, and a lack of fresh supplies being left for each guest's stay.
After sojo: A typical turn-day
Since implementing sojo, our team's turnover days have radically transformed. With sojo, automating the supply management aspect, our housekeeping partners can now concentrate their efforts on the most critical aspect of their job: cleaning the home. This has significantly reduced the time required for preparation before each reservation. We have also experienced a substantial decrease in guest calls reporting missing starter supplies for their stay.
Automating with sojo
With sojo’s integration with Escapia, VRC connected its reservation calendar and chose which amenities to go in each home. Of the vacation rental amenities offered by sojo, VRC utilizes: Lux Curated Package and Custom Packaging.
Preparation: Gone are the days of manually tracking inventory and running back between the warehouse and the property to ensure all rooms are accounted for to have amenities. This saves our team significant time and stress.
Installation: The housekeeping teams can just assemble the kits in each room and focus their time on turning the home before the next check-in.
“For us it added consistency and ease having the ability to control what was going into each of the homes. We are able to custom brand our amenities which is huge because while we run a decentralized operation this promotes brand consistency across the board. Since implementing sojo, our turndays have radically transformed.”
sojo is an Amenity Automation Platform for Vacation Rentals. With more than 17k properties on our integrated platform, we’re able to support property managers and their staff to keep turn days automated and the products a welcome surprise to their guests.
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